JDA-John Drake Associates Horizontal-white

Outsourced IT support packages with local talent available.

Key IT services

  • Help desk support/managed services
  • 24/7 engineer and technician availability onsite and remote
  • Private cloud hosting
  • Backup and disaster recovery services
  • Consulting-architecture implementation and network maintenance

How we can help your business

Cloud Services

  • Cloud migration assessment
  • Private cloud hosting at JDA’s Tier III data center
  • Public, private and hybrid cloud migration
  • Desktop Virtualization A base image of your computer endpoint configurations with the latest security updates and mission-critical software means fast, consistent setups for users.
  • Server Virtualization  JDA virtualized server environments can lead to significant savings over the cost of physical servers. Pay for only the server and processing power you need, dial it back when you don’t.

Help Desk and Managed Services

  • Knowledgeable, friendly, local help desk
  • 24/7 engineers and technician availability
  • Desktop and mobile management
  • Network infrastructure monitoring with alert management
  • Patching, security updates and service packs
  • Inventory and asset management
  • Antivirus and web content filtering


  • Full software-defined WAN or hybrid implementations
  • Add additional bandwidth without major re-architecting
  • Real-time network and application performance analytics for fine-tuning business policies

Network Security Services

  • Deep expertise across all facets of network and desktop security
  • Network IDS/IPS and next-generation firewalls
  • Internal security assessments
  • External penetration testing
  • Web content filtering and reporting
  • Endpoint protection with host-based intrusion prevention
  • Recurrent compliance audits

Disaster Recovery

  • Custom DR solutions that fit your business continuity plan
  • Hot site with pre-configured virtual desktops and business-critical applications
  • Flexible options cover environments of every size, device and OS
  • Instantly visualize recovery point objectives (RPO)
  • Sub-15 minute RTOs and sub-minute RPOs

Backup Services

  • Full range of options from agent-based to dedicated, on-site appliances
  • High-speed, direct from SAN backup with low resource utilization
  • Agentless, hypervisor-based backup solutions
  • Agent-based, continuous replication for public cloud deployments

Network architecting

Network architecting at JDA is a cross-functional process. We start by getting a solid understanding of your business requirements. What applications require the best performance? What are your compliance requirements? We then leverage the expertise of our in-house systems, security and technology experts to create a design that aligns with your budget and business requirements. The result is a state-of-the-art network, to which users, capacity and updates can be added in the least expensive, least disruptive manner

Platform upgrades

  • Exchange migrations
  • data center consolidations, storage solutions
  • cloud computing and business continuity projects

IT Staffing

  • Lower employee costs Bring on staff to take on projects or seasonal peaks.
  • Specialized skills and knowledge on demand Our IT experts not only have specialized skills for the job at hand, they are trained in making sure your staff is fully versed in handling the new environment before they leave.
  • Lower Hiring Overhead JDA handles sourcing, screening and wages.