Managed Services
Our Service Packages
Starter
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Non or very low complexity
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Flat network
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User qty 5-15
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WebRoot
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Patching remote agent
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Access to HD Techs at entry rate
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Ad Hoc call-in based on availability
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Sev 1 available
Essentials
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Mid-level complexity
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vLAN complexity
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Typical user qty 40 or less
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SLA 1 day
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Sev1 24/7
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Webroot or Endpoint Detection Response (EDR) option
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Patching remote agent
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Bundled hours
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Access to HD Tech at reduced rate
Essentials+
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Endpoint Detection Response (EDR)
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Patching remote agent
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All-inclusive hours support
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SLA 4 hours or less
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General support within business hours
We are committed to exceptional customer service and getting the job done right!
Additional Services
Onsite Support
JDA has a solid core of technology professionals ready to provide support when you need it. Whether it’s a user laptop or downed server, JDA will take care of the problem.
Hardware deployments
We work with you and your vendors to install, configure, and integrate software applications – server and user endpoints.
Software deployment
We work with you and your vendors to install, configure, and integrate software applications – server and user endpoints.
Monitoring infrastructure and devices
We have the ability to attach probes and sensors to your most critical infrastructure – alerting our team if something isn’t functioning to spec. With our services we hope to catch the problems before they become problems.
How we help
Tech Support
We’re here for you 24/7, ready to tackle any tech issues that come up. Our US based team is always available to keep your systems running smoothly and resolve problems quickly, meaning less downtime for you.
Cloud Services
We offer private and public cloud hosting solutions that fit your needs. From setting up and migrating to ongoing support and optimization, we handle all the details. This ensures your infrastructure is secure, scalable, and efficient.
Staffing
Connect with skilled tech professionals who match your specific needs. From recruitment to onboard means you get the right talent to drive your projects forward and support your business goals effectively.
IT Consulting
Ensure your IT setup is secure, scalable, and perfectly aligned with your business goals. We handle all aspects of your technology infrastructure, from the initial planning and design to full implementation and ongoing support.
Security
Keep your critical data safe and your operations running smoothly with our comprehensive cybersecurity solutions. We offer tailored strategies that cover threat detection, prevention, and response safeguarding your critical data.
Hardware / Software Resale
Keep your tech running smoothly with our end-to-end hardware and software reseller services. We handle everything from sourcing and integration to ongoing support, delivering customized solutions that fit your specific needs and ensure a seamless experience.