How we help.
At John Drake & Associates, the starting point is understanding what your organization needs us to own, where your internal IT team should remain in control, and where specialized expertise can provide the greatest value.
Ideal user range
Chicago-area focus
Core service pillars
Connected relationship
Start with responsibility. Then choose the services.
The right engagement depends on what your organization needs us to manage, where your internal team should retain ownership, and how much additional technical capacity or expertise is required.
Be your IT department
Best for organizations that need one accountable team to manage user support, infrastructure, cybersecurity, and ongoing technology operations.
Strengthen your IT department
Designed for IT leaders who want to retain ownership while adding help desk coverage, escalation support, cybersecurity expertise, engineering depth, and project capacity.
Help solve a specific challenge
Best when the need is focused: a technology project, private cloud hosting, migration, cybersecurity concern, infrastructure decision, or technical staffing gap.
Services combine around the engagement, not the other way around.
A managed client may use all six. An internal IT team may need only two or three. A project client may begin with one and expand only if the need changes.
Managed IT & Help Desk
Local support, administration and day-to-day operational ownership.
Cybersecurity & Risk
Security operations, identity protection, vulnerability scanning, active security testing, incident support, and recovery planning.
Co-Managed IT
Help desk coverage, cybersecurity expertise, engineering support, and additional capacity for existing IT departments.
Cloud, Infrastructure & Continuity
JDA private cloud hosting, public cloud, infrastructure management, backup, and recovery planning.
Projects, Engineering & Lifecycle
Planned technical work backed by practical judgment.
IT Staffing & Technical Resources
Technicians and engineers available to strengthen your team for short-term projects or longer-term staffing needs.
Technology planning & guidance
Roadmaps, budgeting, lifecycle planning, security priorities, and practical guidance help business leaders and internal IT teams make sound technology decisions over time.
Different engagement models. The same expectations.
Regardless of scope, the work should feel organized, technically capable and personally accountable. The relationship should be clear about who owns what and easy to expand when the need changes.
Local support from people who learn your users, systems and priorities, so each interaction starts with context rather than from zero.
Help desk through engineering, security, cloud and infrastructure depth, giving the relationship room to grow as the environment becomes more complex.
Clear ownership, direct communication, and consistent follow-through, including honest accountability when something does not go as planned.
Which model fits your organization?
You do not need to decide before reaching out. Describe what you own today, what is working and where you need more capacity or accountability.