Technology expertise that stays personal.
John Drake & Associates, JDA, supports, secures, manages, and improves the technology your organization depends on—whether you need a complete IT team, additional support for your existing IT department, or specialized expertise for a specific challenge.
Chicago-area support
Fully managed or co-managed
Cybersecurity built in
Support through engineering
Support that fits the way your organization works.
Whether you oversee the entire business or lead an internal IT department, we adapt our support to the responsibilities you want to retain, the work you need to delegate, and the expertise your organization needs.
Be your IT department
Managed support, infrastructure, security and day-to-day ownership for organizations that want an outsourced technology function.
Strengthen your IT department
Your IT team stays in control while we provide additional help desk coverage, technical escalation, cybersecurity support, project resources, and engineering depth.
Help solve a specific challenge
Projects, cloud, infrastructure, continuity, lifecycle work and technical resources where focused expertise is the right answer.
From everyday support to complex technology environments.
Six connected service pillars support the relationship, from everyday user support through security, infrastructure, engineering and technical resources.
Managed IT & Help Desk
Local remote and onsite support, administration and day-to-day operational ownership.
Cybersecurity & Risk
Security operations, identity, awareness, vulnerability management, incident support and recovery.
Co-Managed IT
Help desk coverage, security expertise, and engineering resources that strengthen your internal IT team without replacing it.
Cloud, Infrastructure & Continuity
Private cloud, public cloud, hybrid infrastructure, networking and resilience.
Projects, Engineering & Lifecycle
Architecture, procurement, implementation, migrations, upgrades and lifecycle planning.
IT Staffing & Technical Resources
Technicians through engineers available for short- or long-term needs.
Technology planning & guidance
Roadmaps, budgeting, lifecycle planning, standards, risk prioritization and practical guidance that connect technology decisions to the needs of the business.
Capabilities of a mature technology organization, without giving up the relationship.
People you know
Users connect with professionals who learn the business, understand the environment and become familiar with how the organization works.
Expertise you can rely on
Clients gain access to support, security, infrastructure, cloud and engineering capability without piecing together multiple providers.
Accountability when it matters
When something is missed, the team owns its part, communicates clearly and stays engaged through resolution.
Judgment over shortcuts
Recommendations are based on what is appropriate for the business, not simply what is easiest to sell or least expensive to buy.
Has your technology provider outgrown the relationship?
Changing IT partners can feel complicated. We approach the transition as a service project: understand the environment, coordinate the handoff, identify immediate risks, and keep users supported while the new relationship takes shape. If you already have an internal IT department, we can add support and technical depth without changing who leads your environment.
Learn the people, systems, priorities and current support model.
Coordinate access, knowledge transfer, tooling and communication.
Resolve inherited issues and establish a practical path forward.
What it’s like to work with us.
Mike and his company have performed flawlessly in the years we have engaged his services. JDA’s team of technical consultants are experienced, very responsive, and easy to work with. In addition, Mike and his team provided many innovative and cost-effective ideas to help us improve our IT infrastructure and system-wide security at our high school. We see JDA more as a partner than a supplier and we recommend them without hesitation. JDA delivers highest level service, state of the art and cost-effective solutions, and makes decisions and executes in a professional manner that is always characterized by integrity and transparency. We couldn’t be more pleased.
President, Josephinum Academy of the Sacred Heart
John Drake and Associates (JDA) has been a reliable and trusted partner for National Merit Scholarship Corporation (NMSC) for more than 12 years. JDA currently hosts a large portion of NMSC’s enterprise server infrastructure at JDA’s Data Center location. JDA’s network engineers and technicians also assist NMSC’s IT department with technical support, systems administration tasks, and cybersecurity concerns. NMSC has a very solid business working relationship with JDA.
Executive Director of Information Technology, National Merit Scholarship Corporation
Having been in the IT industry for 35 years, we come across a lot of IT services firms. JDA is one of the best given their 100% customer focus and level of technical excellence. I would recommend them to anyone who needs a superior level of support.
President, CAMP IT Conferences
Personal service requires real relationships.
Clients should know the people supporting them. Our team works to understand the organization, learn the environment and remain accountable to the relationship over time.
Professional
Strong technical work, respectful communication and clear expectations.
Accessible
Relationships matter. Clients should know who is helping them.
Accountable
When something is missed, own the issue and stay involved through resolution.
Technology is what we do. Service is how we do it.
Listen first, communicate clearly, use sound judgment, maintain professional standards and stay accountable through the outcome.
Even when it is inconvenient.
Clear communication from the start.
We communicate clearly, follow through and stay accountable.
Ready for a technology relationship that stays personal?
Start a conversation with John Drake & Associates about your organization, your technology environment, and the support your business or internal IT team needs.