Services
For all business with less than 100 users
Starter
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Non or very low complexity
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Flat network
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User qty 5-15
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WebRoot
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Patching remote agent
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*Access to HD Techs at entry rate
*Ad Hoc call-in based on availability
*Sev 1 available
Essentials
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Everything from the Starter
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mid-level complexity
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vLAN complexity
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Typical user qty 40 or less
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SLA 1 day
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Sev1 24/7
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Webroot or Endpoint Detection Response (EDR) option
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Patching remote agent
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Bundled hours
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*Access to HD Tech at reduced rate
Essentials +
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Everything from the Essentials
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Endpoint Detection Response (EDR)
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Patching remote agent
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All-inclusive hours support
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SLA 4 hours or less, general support within business hours, sev 1 24/7
Additional Services
Onsite support
Triage
Hardware deployments
Software deployment
Monitoring infrastructure and devices
Onsite support
JDA has a solid core of technology professionals ready to provide support when you need it. Whether it’s a user laptop or downed server, JDA will take care of the problem.
Triage
Hardware deployments
Servers, desktops, laptops – We create base or custom configurations for any possible need.
Software deployment
We work with you and your vendors to install, configure, and integrate software applications – server and user endpoints.
Monitoring infrastructure and devices
We have the ability to attach probes and sensors to your most critical infrastructure – alerting our team if something isn’t functioning to spec. With our services we hope to catch the problems before they become problems.
"Having been in the IT industry for 35 years, we come across a lot of IT services firms. JDA is one of the best given their 100% customer focus and level of technical excellence. I would recommend them to anyone who needs a superior level of support"
