Services
Packages for all businesses with less than 100 users
Starter
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Non or very low complexity
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Flat network
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User qty 5-15
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WebRoot
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Patching remote agent
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*Access to HD Techs at entry rate
*Ad Hoc call-in based on availability
*Sev 1 available
Essentials
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Everything from the Starter
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mid-level complexity
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vLAN complexity
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Typical user qty 40 or less
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SLA 1 day
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Sev1 24/7
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Webroot or Endpoint Detection Response (EDR) option
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Patching remote agent
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Bundled hours
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*Access to HD Tech at reduced rate
Essentials +
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Everything from the Essentials
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Endpoint Detection Response (EDR)
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Patching remote agent
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All-inclusive hours support
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SLA 4 hours or less, general support within business hours, sev 1 24/7
Additional Services
Onsite support
Triage
Hardware deployments
Software deployment
Monitoring infrastructure and devices
Onsite support
JDA has a solid core of technology professionals ready to provide support when you need it. Whether it’s a user laptop or downed server, JDA will take care of the problem.
Triage
Hardware deployments
Servers, desktops, laptops – We create base or custom configurations for any possible need.
Software deployment
We work with you and your vendors to install, configure, and integrate software applications – server and user endpoints.
Monitoring infrastructure and devices
We have the ability to attach probes and sensors to your most critical infrastructure – alerting our team if something isn’t functioning to spec. With our services we hope to catch the problems before they become problems.
"Mike and his company have performed flawlessly in the years we have engaged his services. JDA's team of technical consultants are experienced, very responsive, and easy to work with. In addition, Mike and his team provided many innovative and cost-effective ideas to help us improve our IT infrastructure and system-wide security at our high school. We see JDA more as a partner than a supplier and we recommend them without hesitation. JDA delivers highest level service, state of the art and cost-effective solutions, and makes decisions and executes in a professional manner that is always characterized by integrity and transparency. We couldn’t be more pleased."
Richard McMenaminPresident, Josephinum Academy of the Sacred Heart
"John Drake and Associates (JDA) has been a reliable and trusted partner for National Merit Scholarship Corporation (NMSC) for more than 12 years. JDA currently hosts a large portion of NMSC’s enterprise server infrastructure at JDA’s Data Center location. JDA’s network engineers and technicians also assist NMSC’s IT department with technical support, systems administration tasks, and cybersecurity concerns. NMSC has a very solid business working relationship with JDA."
Yucheng Yuan Executive Director of Information Technology, National Merit Scholarship Corporation
"Having been in the IT industry for 35 years, we come across a lot of IT services firms. JDA is one of the best given their 100% customer focus and level of technical excellence. I would recommend them to anyone who needs a superior level of support"
"JDA Consulting has been DuPage Health Coalition’s IT Consulting Partner for more than a decade, and never has the term “partner” been more appropriate. They function effectively as a collaborative extension of our nonprofit, affording us a level of support and technical proficiency critical to our work. During the pandemic, when other nonprofits struggled to adapt to new remote work needs, our transition was smooth and seamless, allowing us to operate without interruption during a public health crisis central to our mission. We value and appreciate this partnership and the confidence it promotes in our IT environment."
Kara R. MurphyPresident, DuPage Health Coalition
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